Why is the City undertaking this effort?

Advanced meter systems are quickly becoming the standard for utilities around the country.  These new devices allow for more accurate and faster collection of water usage readings than the current manual method and improve safety conditions for City staff.  Currently, the meter readers must open every meter box to obtain a reading from the meter.  Introducing automatic meter reading as the standard is one of the ways we can better serve our customers and improve the overall efficiency of the department. 

Show All Answers

1. Will my water bill go up?
2. What is AMI?
3. How does it work?
4. Why is the City undertaking this effort?
5. Is this system more accurate than the one we have now?
6. How often will meters be read?
7. When will the new meters be installed?
8. Is the transmission of the data secure?
9. Since these meters are automated, will Customer Service still be available?
10. Will you still be able to determine if there is a leak at the meter?
11. Will the meter be in the same location as my current meter?
12. Does this mean our water service is being outsourced?
13. How will it be detected if my meter isn't working?
14. How many meters will be changed?
15. Will the electronic device on the meter interfere with other electronic equipment?
16. Can I access daily readings online?
17. Do I have to be home or the meter replacement work?
18. What happens if I have a problem after the installation?
19. Why is the water meter being replaced?
20. Does my meter have to be replaced?
21. Has this new AMI equipment been tested for accuracy and reliability?
22. How does AMI benefit customers?
23. Can I cover up the meter after the installation?
24. What if there is something blocking or in front of the meter?
25. How will I know that you have my reading and not someone else's?
26. Does this mean no more meter readers?